Refund and cancellation policy
Last updated October 2026
Cooling-off period
You may cancel a course purchase and receive a full refund within seven (7) days of payment, provided you have not completed the final assessment or been issued a certificate. This reflects your right to cancel an electronic transaction under section 44 of the Electronic Communications and Transactions Act 25 of 2002.
After the cooling-off period
After seven days, or once you have completed the final assessment and a certificate has been issued, the purchase is no longer refundable. Course access is delivered immediately and in full at the point of payment, so we cannot recover what has already been supplied.
If something goes wrong
If a course does not work as described — content that will not load, an assessment that will not submit, or a certificate that does not issue after you have passed — tell us and we will fix it. If we cannot, you get a full refund regardless of how long ago you bought it. Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008.
Duplicate and unauthorised payments
A duplicate charge is refunded in full as soon as we confirm it. If you believe a payment was made from your card without your authority, contact us immediately and we will investigate and, where confirmed, refund it.
How to request a refund
Email us from the address you used to buy the course, with the course name and the date of purchase. See the contact page. We respond to refund requests within two business days.
How refunds are paid
Refunds are made to the original payment method through our payment provider, Paystack. We do not hold or store your card details. Once approved, funds typically reflect within five to ten business days, depending on your bank.
Currency
All prices and refunds are in South African rand (ZAR).